Privacy Policy

Introduction
At Carpetland ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, request a quotation, purchase our products or services, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are
Carpetland is a flooring specialist supplying and fitting carpets, vinyl flooring, laminate flooring, Luxury Vinyl Tile (LVT), SPC flooring, wood flooring, and commercial flooring throughout Banbury and the surrounding areas.
Business Name: Carpetland
Address: 53-B Parson Street, Banbury, OX16 5NB
Telephone: 01295253398
Email: carpetland35@hotmail.com

2. What Information We Collect
We may collect your name, postal address, email address, telephone number, property address, enquiry details, quotation information, purchase history and payment information (processed securely by third-party providers). We may also collect technical information including your IP address, browser type, operating system, device information, website usage data and cookies.

3. How We Use Your Information
We use your information to respond to enquiries, provide quotations, arrange surveys and installations, process payments, deliver products and services, provide customer support, improve our website, comply with legal obligations and maintain website security. Where appropriate, we may also send marketing communications with your consent.

4. Legal Basis for Processing
We process personal data under one or more lawful bases including consent, performance of a contract, compliance with legal obligations and our legitimate business interests.

5. Marketing Communications
Marketing emails are only sent where you have consented or where permitted by law. You may unsubscribe at any time.

6. Sharing Your Information
We never sell your personal information. We may share it with trusted installers, delivery partners, payment processors, website hosting providers, IT support providers, professional advisers and authorities where required by law.

7. Payment Information
Payments are processed securely through trusted payment providers. Carpetland does not store your complete debit or credit card details.

8. Cookies
Our website uses cookies to improve functionality, analyse traffic and enhance user experience. You can manage cookie preferences through your browser settings.

9. Google Analytics
We may use Google Analytics or similar services to understand website usage and improve our services.

10. Data Security
We implement appropriate technical and organisational measures to safeguard your personal information from unauthorised access, misuse, disclosure or loss.

11. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal obligations.

12. Your Rights
Under the UK GDPR you have the right to access, rectify, erase, restrict processing, object to processing, request data portability, withdraw consent and lodge a complaint with the Information Commissioner's Office (ICO).

13. Third-Party Websites
Our website may contain links to external websites. We are not responsible for their privacy practices or content.

14. Children's Privacy
Our services are intended for adults and we do not knowingly collect personal information from children under the age of 13.

15. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with the revised effective date.

16. Contact Us
Carpetland
Address: 53-B Parson Street, Banbury, OX16 5NB
Telephone: 01295253398
Email: carpetland35@hotmail.com
If you remain dissatisfied with our response, you may contact the UK Information Commissioner's Office (ICO).